At Modern Frameless Glass Systems, your satisfaction is our priority. We strive to ensure every product meets the highest standards of craftsmanship and quality. If you’re not completely happy with your purchase, we’re here to help.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- Custom-made or modified glass systems are non-refundable, unless faulty or damaged in transit.
Damaged or Faulty Items
- If your order arrives damaged, please notify us within 72 hours of receipt with photos of the issue.
- We will arrange a replacement or refund after verifying the claim.
How to Initiate a Return
- Email us with your order number and reason for return.
- Our team will provide instructions and a return authorisation.
- Ship the item back to the address provided.
Note: Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
Refunds
- Once we receive and inspect the returned item, refunds are processed within 5–10 business days.
- Refunds will be issued to your original payment method.