General Information
What are your trading hours?
Monday to Friday 8 am to 4 pm. For requirements outside these hours, please contact us via customer.service@mfgs.com.au.
What are your locations?
See the contacts page for our two Sydney sites. We can deliver across Australia or refer you to a partner.
Do you offer any discounts or promotions?
Yes—we offer trade discounts for frameless glass installation.
How can I see your stock availability?
In-stock items are purchasable online. Out-of-stock or non-stock items display as “Backorder only.”
Can I see examples of products?
Product pages include images, dimensions, glass preparation details, and in situ photos.
How can I contact you for further assistance?
For general enquiries or off-the-shelf products, email customer.service@mfgs.com.au. For manufactured or assembled products (e.g. door systems), email manufactured@mfgs.com.au.
Do you offer product samples?
Samples depend on applicant status, purpose, pickup/delivery, and stock availability. Enquiries to customer.service@mfgs.com.au.
Glass Products
What type of glass do you supply?
We supply Ultraclear toughened glass panels for hinged/sliding showers, balustrades, pool fences & gates. See /product-category/ultraclear-glass-panels/. Custom sizes and types available—email your requirements to customer.service@mfgs.com.au.
What are the standard thicknesses of your glass panels?
- Shower panels: 10 mm
- Balustrade, pool fence & gate panels: 12 mm
Custom thicknesses available—email your requirements to customer.service@mfgs.com.au.
What are the dimensions of your standard-size panels?
See /product-category/ultraclear-glass-panels/ for full details.
Are there any limitations on the size of glass panels used?
Yes—Australia’s National Construction Code (NCC) and AS 1288 limit sizes based on impact loads, wind loads, overhead glazing and barrier requirements.
Are your standard-size glass panels compliant with Australian Standards?
Yes—they’re toughened to AS/NZS 2208.
Can you supply a compliance certificate for your glass?
Yes—please follow this link: /resources/compliance-certificates/shower-balustrade-pool-fence-gate/.
Do you supply glass shelves?
Yes—clear & Ultraclear toughened shelves, 10 mm thick, various shapes/sizes. See /product-category/bathroom-hardware/shelves/.
Hardware Products – General
What are the benefits of using frameless glass hardware?
- Modern aesthetic: clean, minimalist look
- Increased natural light
- Enhanced sense of space
- Easy cleaning—fewer crevices
- Durability & safety—tempered glass
- Customization options
- Potential property value increase
- Reduced maintenance
What finishes are available?
Each product page lists available finishes (up to 24 options).
Do you offer hardware for different glass thicknesses?
Yes—suitable glass thicknesses are noted on each product page.
What are the dimensions of your products?
Most pages include dimensions in the description, images or downloadable spec sheets.
What materials are your hardware components made from?
Brass, stainless steel, aluminium and others as listed in product descriptions.
Do you have product testing reports?
Available for certain products via the Resources menu or downloadable from product screens.
Are your products suitable for indoor & outdoor use?
Some are; others are specific. Check product specs or consult us at customer.service@mfgs.com.au or manufactured@mfgs.com.au.
What hardware options are available for different applications?
Use product categories and filters to find what you need.
Can you provide custom versions of your products?
Yes—custom-length anchors, angle hinges, etc. Example: Polished Chrome glass-to-glass hinges in 5° increments (125°–165°), other finishes on request. Adjustable anchors from 40 mm to 50 mm.
Can I replace my frameless glass hardware with a different style or finish?
Match specifications and glass prep details on product pages to confirm compatibility.
Where are your products manufactured?
We import from Germany, Italy, Taiwan & China.
Hardware Products – Bathroom Hardware
How do I choose the mounting type of the wall-to-glass shower hinge?
- Standard plate (4 holes): max weight capacity, load dispersed both sides.
- Single-sided plate (3 holes): flush front appearance, fixings accessed from rear.
- Single-sided plate (4 holes): flush front, narrower plate, rear removal for 2 holes.
- Extended plate (4 holes): flush front, wider plate set back for corner mounts.
- 90° plate (4 holes): mounts shower door at 135° to walls at corners.
Apart from mounting type, choose glass thickness, weight capacity, max door width, style & finish.
Should I use channel or brackets for my frameless shower screen?
Channels offer more stability for larger/high-use panels; brackets give a minimalist “floating” look.
How do I choose glass shelf brackets?
- MB10 & MBS10: corner shelves (one bracket each side).
- MBS10-3 & MB10-4: single-wall shelves (thicker back, 3 fixing holes).
How can I stop my shower door from opening inwards?
Use modern glass or wall-mounted doorstops.
How do I reduce movement in frameless shower panels?
Use adjustable, fixed or cut-to-length bracing products.
Do you have something to sit over a waterproof membrane?
Yes—our MSH15 aluminium shower hob (various finishes) works alone or with water bars, seals, channels, MB10/MBS10 brackets.
Hardware Products – Balustrade
Can I install a Frameless Glass Balustrade without a top rail or handrail?
Yes—if the drop is under 1 m, use appropriate thickness/height of toughened safety glass. Above 1 m, a laminated interlayer (e.g. SentryGlas® SGP) may eliminate the need for a handrail. Always consult a structural engineer or qualified installer.
Do you have a glass anchor (standoff) for levelling on concrete?
Yes—the MB50x40-50/S2 Modern Glass Anchor, adjustable from 40 mm to 50 mm.
Hardware Products – Pool Fencing
What is the minimum height for a pool fence?
1200 mm.
Do you offer pool gate mechanisms?
Yes—hinges, hydraulic bottom patches & floor springs.
Hardware Products – Commercial & Manufactured
What mechanisms can I use for frameless glass commercial doors?
Floor springs, concealed overhead closers, hydraulic bottom patches & bottom door rails.
What mounting products do you offer for commercial doors?
General, offset & heavy-duty patch fittings, spider fittings, pivot poles & door rails.
What latching & locking options do you have?
Privacy latches, door rails with locks, patch bolts/locks, lever locks/latches, electronic drop bolts, electric locks, panic exit devices & bottom handles.
What weight capacities do your door systems support?
40 kg to 300 kg.
Are your commercial products suitable for marine environments?
Some can be upgraded with marine-grade components. Enquiries to manufactured@mfgs.com.au.
Installation & DIY
Can I install frameless glass myself?
DIY is possible for experienced homeowners, but professional installation is recommended for safety, precision & compliance.
Why choose professional installation?
- Expertise & Precision: Meets safety standards & building codes.
- Time & Convenience: Faster completion, less hassle.
- Safety & Compliance: Ensures a safe, code-compliant fit.
- Warranty & Support: Installer warranties for peace of mind.
How do I prevent leaks in frameless shower enclosures?
- Installation: Level walls/base, use high-quality mould-resistant silicone, fit door seals & sweeps, slope floor to drain.
- Sealant & Seals: Inspect regularly, replace worn seals, install vertical seals, add a water threshold under the door.
- Maintenance: Keep drain clear, direct showerhead away from edges, consider glass water-repellent coatings.
Do you offer installation services?
We can refer you to installers—email your location & requirements to customer.service@mfgs.com.au.
Do you have installation guides?
Available for download or viewing on product pages or via the Resources section.
Safety
Is frameless glass safe around children & pets?
- Use tempered or laminated safety glass.
- Ensure proper installation & maintenance.
- Climbing resistance—no footholds.
- Visibility—easy supervision.
- Optional handrails or bottom rails for extra safety.
Shipping & Delivery
What if my order is damaged in transit?
Optional delivery insurance covers loss/damage. Standard courier liability may be limited.
Which locations do you deliver to?
Greater Sydney, Central Coast, Blue Mountains & Wollongong.
What are your other shipping options & delivery times?
Contact us at customer.service@mfgs.com.au.
Do you ship to my location?
Please enquire via customer.service@mfgs.com.au.
What are the shipping costs?
Contact customer.service@mfgs.com.au for details.
How are standard Ultraclear panels packaged?
Contact customer.service@mfgs.com.au.
Do you ship internationally?
Contact customer.service@mfgs.com.au.
Maintenance & Care
How do I clean & maintain my frameless glass system?
- Regular cleaning: Rinse and squeegee after use; weekly 1:1 white vinegar & water, wipe with microfiber.
- Deeper cleaning: Use soap-scum removers or baking soda/vinegar paste, rinse thoroughly.
- Hardware maintenance: Inspect hinges/clamps, tighten fasteners, clean with mild soap.
- General tips: Test solutions in an inconspicuous area, avoid abrasives, consider a water softener or repellent coating.
Warranties & Returns
What is the warranty period?
Download our Limited Warranty details at /resources/warranty/ or email customer.service@mfgs.com.au for product-specific queries.
What is your Return Policy?
Download the policy at /resources/returns/.
Safety & Compliance
Are your products compliant with Australian Standards like AS1288?
Yes.
What safety precautions should I take during installation & use?
- Wear PPE: safety glasses, cut-resistant gloves, long sleeves/pants, non-slip footwear.
- Handle glass carefully—use proper lifting techniques and teamwork.
- Keep workspace clear of clutter & tripping hazards.
- Secure panels properly before final fix.
- Double-check measurements & alignments.
- Use appropriate tools & materials.
- Follow local building codes for glass thickness, height & safety features.
- Inspect regularly for cracks, chips or loose fixings.
- Maintain clear access and avoid impacts.
- Ensure proper drainage in outdoor installations.
What are the requirements for handrails on frameless glass balustrades?
A handrail is required when the drop is ≥ 1000 mm. Handrail height must be ≥ 1000 mm, mounted on top or side of the glass to comply with the BCA.